Southland Credit Union

  • Senior Collector

    Job Location US-CA-Carson
    Regular Full-Time
  • Role

    To preserve the credit union's assets by controlling difficult or complex delinquent indirect and direct loan accounts, collecting delinquent loan payments, skip tracing and/or recovering collateral while providing exceptional member service.

    Major Duties and Responsibilities

    • Contacts the more complex and difficult delinquent accounts that includes, indirect/direct consumer and real estate loans and takes appropriate action to bring current. Collecting negative share accounts is another important responsibility.

    • Retrieves and monitors all repossesed collateral ensuring maximum return from sale or auctions.
    • Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring current are unsuccessful. 
    • Maintains accurate files and reports on all collections activity.
    • Performs other duties as may be deemed necessary for the effective and efficient function of the Department or Credit Union.

    Knowledge and Skills

    • Experience: A typical background for obtaining the requisite knowledge, abilities and experience is two years to 5 years of similar or related experience along with the required education.
    • Education: A two-year college degree or completion of a specialized course of study at a business or trade school.
    • Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
    • Other Skills: - Knowledgeable in the usage of Excel and Word programs - Must have excellent and professional communication skills - Excellent organizational skills and be able to multi-task with successful results - Exhibit professional demeanor in all situations - Good problem solver and research skills - Exhibits a "team" attitude throughout the organization.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 This Job Description is not a complete statement of all duties and responsibilities comprising this position.


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