To assist members and potential members with their Credit Union needs directly and through other Member Service Representatives; provides expertise with respect to more complex Credit Union services such as IRAs, certificate accounts, electronic funds transfer, home banking, etc.; explains services, sets up new accounts, respond to problems, and provides general Operations assistance. Assist Branch Manager as needed, or in the absence of the Branch Manager, maintain proper branch operation.
Education: A two-year college degree or completion of a specialized course of study at a business or trade school.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills: Must have good communication skills. Working knowledge of regulations relating to all Credit Union deposit products (i.e. Reg E, Reg CC, Reg D, BSA, Truth-in-Savings Act, etc.). Able to operate a 10-key calculator, computer keyboard and related software.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.