To preserve the credit union's assets by controlling delinquent loan and credit card accounts by placing phone calls with the purpose of collecting delinquent loan payments, performing skip tracing efforts and/or performing the required collateral recovery activities.

• Contacts assigned segment of delinquent accounts by phone and mail; takes appropriate action to bring current.
• Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring current are unsuccessful. 
• Maintains accurate files and reports on all collections activity.
• Performs other duties as may be deemed necessary for the effective and efficient function of the Department or Credit Union.

Experience:
• A requirement of 2 years relevant experience in credit union, finance company or banks is required. A typical background for obtaining the requisite knowledge, abilities and experience is two years of similar or related experience along with the required education.
• Credit Union experience preferred.
• General customer service experience and experience with dealing with a myriad of member concerns.

Education:
• A high school education or GED.

Interpersonal Skills:
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills:
• Knowledgeable in the usage of Excel and Word programs
• Must have excellent and professional communication skills
• Excellent organizational skills and be able to multi-task with successful results
• Exhibit professional demeanor in all situations
• Good problem solver and research skills
• Exhibits a "team" attitude throughout the organization