Responsible for ensuring the daily operations of the collections department run effectively & efficiently. Supports the manager for effective collection methods and to reduce/mitigate losses and increase recovery rates for the credit union. Coaches the staff for optimum member service and reducing losses. Responsible for meeting/exceeding collection goals.
Experience:
Five years of collections experience in a financial institution or related experience.
Minimum of two years of supervisory experience.
Education:
AA degree or equivalent completion of a specialized certificated course of study at
a State Accredited facility.
Interpersonal Skills:
A significant level of trust and diplomacy is required, in addition to normal courtesy and
tact. Work involves extensive personal contact with others and/or is usually of a personal
or sensitive nature. Outside contacts become important and fostering sound relationships
with other entities (companies and/or individuals) is necessary.
Other Skills:
Functional with spreadsheets and word processing software.
Thorough understanding of Symitar and Credit Union laws & regulations related to collections.
Advance understanding of collection techniques, software & negotiations.
***The above statements reflect the general details necessary to describe the principle functions of the position described and shall not be construed as a detailed description of all work requirements that may be inherent in the position.***
Software Powered by iCIMS
www.icims.com