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The Contact Center Supervisor, with support of the Manager, is responsible for the quality control of the Contact Center operations. The supervisor manages, organizes, monitors, and provides leadership to CC team to ensure continuous improvement of the member experience. Responsibilities include managing and monitoring sales referral goals, service standards, member assistance, management of contact channels, daily staffing needs, audits, and opening and closing duties.
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The Digital Acquisition Specialist is responsible for the day-to-day execution of Southland Credit Union's digital acquisition and email marketing programs, with a focus on driving measurable Member growth through website optimization, email campaign execution, and marketing automation. This role works directly and independently in website CMS and email automation systems on a daily basis, building and managing landing pages, email campaigns, and automated Member communication flows that support acquisition, onboarding, and engagement objectives.
The Digital Acquisition Specialist operates with a high degree of technical proficiency and ownership. This role requires a...
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This role provides comprehensive support across key Human Resources functions, including leave of absence administration, benefits administration, recruitment, onboarding, HR compliance, team member engagement, and HR operations support. Responsibilities include coordinating protected and unprotected leave programs, supporting the interactive process and accommodations, maintaining compliance documentation and HR records, administering benefit-related processes, supporting recruitment and onboarding activities, and ensuring accurate HRIS data and personnel records. The position also assists with audits, reporting, team member communications, recognition programs, and other HR operational initiatives while partnering with team members,...
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Reporting directly to the eServices Manager, the Software Engineer is responsible for creating and deploying web-based solutions, utilizing both front-end and back-end technologies. The role involves identifying deficiencies in current systems and workflows, and implementing improvements. Additionally, the Software Engineer will collaborate with other Business Unit leaders to address existing business challenges and integrate new technological solutions.
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Reporting directly to the IT Director, the Senior Network Engineer is responsible for planning, designing, enhancing, coordinating, securing, and supporting the organization's enterprise network infrastructure. The Senior Network Engineer performs network, connectivity, security, wireless, telecommunications, remote access, and operational administration duties, and works with other areas of IS to support systems, applications, and interfaces that rely on secure and highly available network services.
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This position carries out initiatives for expanding the Credit Union member base in a profitable manner, consistent with the strategic plan. Accountable for contributing to the Credit Union's long-term success through the execution of member acquisition assets, and loan growth that positions the Credit Union as the financial institution of choice for retail/financial customers in the Credit Union's markets.