This position carries out initiatives for expanding the Credit Union member base in a profitable manner, consistent with the strategic plan. Accountable for contributing to the Credit Union's long-term success through the execution of member acquisition assets, and loan growth that positions the Credit Union as the financial institution of choice for retail/financial customers in the Credit Union's markets.

Under the general supervision of the Contact Center Management Team, delivers exceptional Member service by providing assistance to Members and potential Members with their financial needs, primarily via the Contact Center phone channel and may include supporting the digital channels that include Message Center, Emails, Fax, Chat, Video, and Text channels as needed.  Provide appropriate solutions, cross-sell, promote products and services, respond to inquiries in a timely manner, and resolve issues to ensure Member needs are met, organizational and individual goals are achieved, and SCU’s mission is accomplished.  Prepare and process electronic documents and correspondence securely as needed.  To fulfill responsibilities of the work schedule...

This position performs assigned Teller tasks associated with the processing of member transactions such as receiving and disbursing funds, posting deposits, loan payments and processing mail transactions as required. Reporting to the Assistant Branch Manager, the BSR position is accountable for meeting or exceeding pre-established Sales & Service Goals.